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Canada
Intrahealth offers a full range of support services. We recognize that vibrant practices focused on patient well being require technology and support of the highest order. Intrahealth’s depth of experience in all aspects of customer service and support, ensures your practice is in the best possible hands.
Intrahealth offers the following support services:
- Dedicated help desk to support you in performing tasks
- On site support when requested
- Implementation servicesTraining – either onsite or in practice
- Access to expert product analysts
- Access to Intrahealth’s product knowledge base
At Intrahealth we are committed to investing in both product maintenance and support. As a general principle we apply approximately half of support and maintenance fees to each of support and product maintenance. This split ensures our products support the evolution of service delivery in your practice and product upgrades are available to you when released. Intrahealth’s support team has considerable experience and a wide portfolio and offering of skills. We are committed to the ongoing investment in our people and cultivating a true partnership with you for the long term.
Within this service and support section you are able to access valuable resources to aid in your understanding and application of our products.
In addition to the website resources, we offer a full range of channels and media including:
- Telephone access
- Email and fax access
- Remote access to your site (where you manage your own database and hosting)
- Webchat and forum across the Intrahealth user community
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